- Utility
- Construction
- Manufacturing
- Industrial
- Custom Home Building
- Commercial Development
Summary of Process Assessment Case Study: As-Built Process
Investigate the current practices and measures in place to assess on-going as-built process discrepancies.
The Challenge
One of our clients is a leading provider of infrastructure services for electric, gas, water and telecommunication industries in the United States. They design, build and maintain distribution networks for utilities and industrial customers.
The client had some discrepancies in their as-built process. If left unresolved, they faced the possibility that their contract with a large utility could be penalized, suspended, or terminated. So they wanted us to identify the contributing factors, with the goal of reducing the discrepancies.
Our Work
We were asked to assess the overall as-built process so that factors contributing to differences between as-built invoicing from our customer, and actual reviews of as-built sketches by the utility could be identified and documented. We conducted an assessment and audit of the process, identified and documented deficiencies, developed a comprehensive report, and presented our findings to the client’s management team. We made recommendations outlining what needed to be considered to address each of the identified weaknesses.
Key Outcomes
Prior to this assessment our clients utility customer was under the impression that our client was over billing for the installation of material, equipment and services. As a result of this assessment, our client was able to provide their utility customer with verifiable evidence of what contributed to these discrepancies in billing. The key benefit to this assessment was for our client to receive, analyze and implement changes to ensure more accurate invoicing. These enhancements have improved their performance, and reduced the number of disputed as-built charges.
Client Satisfaction
When the project was complete, our client provided the following feedback:
“Storti Quality Consulting, Inc. has the knowledge and understanding of both our client’s and our client’s customer’s as-built process. Implementation of Storti’s recommendations, and concerns, will help us improve our performance in the area of as-built controls”.
Receive the Complete Case Study Document
To receive the complete case study, please call Ralph Storti, Storti Quality Consulting, Inc. at 215.657.0837, or email Ralph.Storti@StortiConsulting.net.
Storti Quality Consulting, Inc.
We are located at 800 Bartram Road in Willow Grove, Pennsylvania 19090-2430. We are a privately owned and self-funded “S” Corporation. Our objectives are to provide Quality Program Development, Auditing, Technical Writing and Consulting Services. We service the utility, construction, manufacturing, custom home building and commercial development market places. Through innovation, creativity and our knowledge of processes, we strive to ensure we meet customer satisfaction. Reports are written to document all findings, and recommendations are provided outlining the steps necessary to address any assessments or process improvements.
Disclaimers
©2007 Storti Quality Consulting, Inc. All rights reserved. This case study is for informational purposes only. Storti Quality Consulting, Inc. makes no warranties, express or implied, in this summary. The information contained in this document is proprietary and exclusive property of Storti Quality Consulting, Inc., except as otherwise indicated. No part of this document, in whole or in part, may be reproduced, shared, transmitted, or used for design purposes without the prior written permission of Storti Quality Consulting, Inc. The information contained in this document is subject to change without notice. The information in this document is provided for information purposes only. Storti Quality Consulting, Inc. specifically disclaims all warranties, express or limited, including, but not limited, to the implied warranties for a particular purpose, except as provided for in a separate consulting agreement.
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